ITIL®

The IT
Infrastructure
Library®


ITIL Training
Tailored For Consultants
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WHAT IS ITIL?

The Information Technology Infrastructure Library (ITIL®) is the most widely accepted IT process management framework in the world. It organizes the Service Management processes and functions into logical comprehensive groupings and details the activities associated with each.
Service Support
  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
Service Delivery
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Financial Management for IT Services
  • Service Level Management
  • Security Management

WHY ITIL?


Because it introduces a process-oriented way of working within IT, focused on delivering high quality and guaranteed IT services to the IT Customer.

ITIL BENEFITS

Some of the benefits are:
  • Improved quality of services and more reliable business support
  • Improved cycle time and a greater success rate for changes
  • Increased flexibility and adaptability with the IT services
  • Enhanced customer satisfaction as service providers know and deliver what is expected of them
  • More motivated staff; improved job satisfaction through better understanding of capabilities and better management of expectations

BS 15000 AND ISO 20000

ITIL forms the basis for the British Standard 15000. BS 15000 has successfully reached the next stage of the Fast Track procedure to becoming an international standard ISO 20000 (expected December 2005)

ITIL Certification is appearing as a mandatory or rated requirement for more and more contract opportunities for all IT-related positions; from Help Desk Agents to Project Managers.

WHAT ITIL CERTIFICATION DO WE TEACH?


Foundation - The Foundation Certificate is a prerequisite for all other levels of ITIL certification and is designed as an introduction to the best practices for IT service management.

Get your ITIL Accreditation on a Weekend!

WHAT COURSES DO WE OFFER?

Foundation Course - This new ITIL® Foundation course offers students a comprehensive and high quality approach to obtaining their ITIL Foundation Certificate credits. The course is based upon ITIL’s Service Lifecycle approach to service quality and the Core Capabilities within that lifecycle. It prepares the student to take the 1-hour 'Foundation Certificate in IT Service Management' exam administered at the end of the course.

  • Class size: 6-20 students.
  • Course duration: 3 days and includes official (APGM) exam. It is instructor-led and classroom-based.
  • Pre-requisites: Designed for those who will be responsible for design, delivery, support or operation of IT services.
  • Required Study Material: Students will receive the course slides as well as a comprehensive set of study notes. Homework will be assigned.
  • Sample Exams: Students will receive several sample exams and have opportunity to run a mock exam during the course.
  • Exam Syllabi: Students must correctly answer at least 26 of the 40 questions in the 1-hour multiple-choice exam.


    • ½-day ITIL Overview     - This describes the benefits of implementing ITIL. It is intended for executives who want to know what the ITIL hype is all about and do not need to write the Certification exam.

    WE CAN TEACH AT YOUR SITE …

    We specialize in coming to your office to deliver weekend certification training to your consultants. If you have a group of people (10-20), we offer the most economical and painless option. If this isn't for you, we also schedule courses at convenient locations around town. For details email -- email us


    ALL OUR COURSES INCLUDE

    • ITIL Foundation Certification exams
    • Presentation material, hand-outs
    • itSMF IT Service Management Handbook
    • itSMF Dictionary of IT Service Management

    COURSES DESIGNED FOR CONSULTANTS


    We specialize in delivering the Foundation Course in 2-days on a weekend. Including exam! It is proctored by Loyalist Certification Services.

    The weekend courses ensure that consultants don't lose their valuable billable time.

    WHO IS THE INSTRUCTOR?


    Our instructor, Lucia Alloggia, is a senior IT Service Management Consultant with her Manager Certification (with distinction in Service Delivery) as well as her Change Practitioner Certification. She is an accredited ISO 20000 Consultant and is an accredited Trainer and Training Provider with Loyalist Certification Services.

    Her success rate in helping IT professionals successfully achieve their ITIL Foundations accreditation is in the high nineties. Her background as an IT professional with over 25 years in IT lets her bring real-life examples to explain what can be a very dry topic.

    WHAT MATERIAL IS USED?


    All ITIL® courses are offered by DIYmonde Solutions Inc. in partnership with Cedar Communications.

     

     

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    "IT Infrastructure Library® is a registered trade mark of AXELOS Limited"

    "AXELOS® is a registered trade mark of AXELOS Limited"

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